# What we have been working on ## Ground your AI in real evidence with MCP *Published 2026-09-21* ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/41bf7e88-e094-4744-bb65-fb0249385c89_mcp-ai-workflow_847af311-c48c-47b3-b3bb-2290af0d15c1.png?etag=50386c0a0385376fc043bede1600d50a) **Level up your insight-to-roadmap flow** with the official launch of Usersnap MCP. Connect Usersnap to Claude, ChatGPT, and any MCP-supported AI assistants, and: ✅ Query your data in plain language ✅ Topics, sentiment are carried over so you get consistent answers ✅ Cite real evidence behind each of your hypothesis ✅ Push discovery summaries straight to the Opportunity Board for transparent roadmap planning with the team Setup takes under 5 minutes. No developer required. [Select projects for MCP now](https://usersnap.com/integrations/mcp) ## Your changelog just got an AI upgrade *Published 2026-09-08* Announcements is rebuilt for marketing control: dial in the styling and track performance on every post you ship. * [align=left]**Style:** control size, position, CTA button * [align=left]**Schedule:** set a start date, and now an end date too * [align=left]**Statistics:** live displays, unique views, and CTR Changelog is now LLM-crawlable, so you show up when people ask what's new! ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/ba2313fa-941d-458e-93f6-9e1a01db448e_202608-aeo_eb4f272b-d645-49be-b5ca-fe57751990a6.png?etag=b7a701e6381a717c78df678fe3b4ef2e) [Learn more](https://help.usersnap.com/docs/announcementschangelog) ## What CS hears, PM now sees ✨ *Published 2026-07-13* [Watch the video](https://youtu.be/1cCWziTS-L8) Pull Intercom and ServiceNow conversations straight into Usersnap. AI extracts and structures problem area, expected behavior, health signal so that it’s ready for PM to explore solutions. Reduce the handoff meetings, re-explaining, and digging through ticket threads. One shared view of what customers actually need. ## Closing feedback loops just got faster! *Published 2026-07-08* Bulk-select feedback items and send customized update emails in one go. Let users know * [align=left]what's been shipped * [align=left]what's in progress * [align=left]and how their feedback shaped the solution Less manual work, more customer trust at scale! ## Channels just got more connected 🎉 *Published 2026-05-06* Zoom and Google Meet are now available on beta! ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/a813658e-ce65-4d71-bb41-2f5041d89aac_channels-long_041175f3-a90b-4689-beee-fd3b70974172.gif?etag=491df6c3b1dd8c1b89139efbf93e2198) Bring customer calls straight into discovery projects and turn conversations into structured insights powered by AI. 🙉 No more digging through recordings or scattered notes 🎯 Surface friction, ideas, and recurring themes directly in your feedback list ✅️ Prioritize opportunities with evidence at all times [Give Channels a spin](https://help.usersnap.com/update/docs/channels-data-ingestion) ## 🍭 Discover real impact and align on delivery with Opportunity Board *Published 2026-04-13* **Evidence-backed prioritization right where your feedback already lives.** Watch 4-min demo: [Watch the video](https://youtu.be/_8LeQXO050s) What’s new: 🧠 **Custom scoring** to prioritize your way 🙌 **Team comments** to keep decisions transparent 💬 **Connect feedback, hypotheses** for full context 🚀 **Centralized workflow** from insight to planning Everything stays connected, so you can move fast without losing context along the way. [Learn more](https://help.usersnap.com/docs/opportunities-board) ## Connect Gong to Channels *Published 2026-03-25* ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/76393f00-2719-415d-958f-3d80d2f99860_data-ingestion-beta-launch-banners-1_4809c783-2404-4501-846d-518b6dc4f36a.jpg?etag=76c55482d362269e5606dc6dd315cd31) #### [align=left]Turn calls into structured feedback for AI co-pilot product discovery with Channels! Automating data extraction and analysis so that you get meaningful feedback directly in projects to work on holistic, evidence-led planning. Try now with our pilot: Gong Coming soon: Google Meet, Zoom, Intercom. [Learn more about Channels](https://help.usersnap.com/docs/7-channels-co-pilot) ## Multi-page surveys are here *Published 2026-03-25* Do deeper research without overwhelming users. Turn everyday interactions into real evidence. ✅ Break questions into simpler steps ✅ Add logic for conditional following up ✅ Progress bar for a guided experience The result? More thoughtful responses, higher completion, and richer insights! ## Align faster with Opportunity Comments *Published 2026-02-19* ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/cb4ed12f-43ba-4dd1-a625-6f35b66fc80b_linkedin-banner-8_d4aa5043-c496-405b-ac1e-94d109901484.png?etag=4453f41decf437224198661aec2fd2d5) Great opportunities are built on shared understanding. Now you can collaborate directly inside each Opportunity card. With the new comments section: 💬 Discuss ideas and trade-offs in context 💡 Capture decisions and rationale as they happen 🚥 Keep scoring, feedback, and conversations in one place ## Sync opportunity to Jira epic *Published 2026-01-27* Keep product delivery <> development progress perfectly aligned. Let your team work from the same source of truth. ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/876f44ab-afd3-46b5-93bf-0a9583015c6f_v3-big_d9729820-a8ab-41a1-97e9-5488fbcbf42f.png?etag=8f575f17e2dfff6b28f7bea97f83ca36) [Learn more](https://help.usersnap.com/docs/opportunities-board#opportunities-2-way-sync-integration-with-jira) ## Customize AI per project context *Published 2026-01-20* ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/73e84616-8262-4a42-bacf-db6073a6ea48_ai-project-1200-x-629_672330aa-bf6b-4da7-b569-167e703199a7.png?etag=752777ca2e72d96cf6b1120f27634fdc) On top of defining topics for the Sentiment Sensor, you can now **fill in new context fields that guide analysis toward your specific project goals** and target customers. Your AI sidekick works best with your input: give it the context it needs, and get smarter results! [Read step-by-step guide](https://help.usersnap.com/docs/automations) ## Visualize your ideas with AI ✨ *Published 2025-12-03* **Accept hypotheses -> prompt prototype**, it’s that simple to get team buy-in on evidence-based ideas with the Alloy integration! ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/d128da5a-30bd-480e-bd98-2dfd0dcff000_alloy-usersnap-in-app-1200x628_c18fb5d8-8165-4699-9b62-0ec8a30abbef.png?etag=d4d23b4122040740d6ff3854f2536255) [Set it up](https://help.usersnap.com/docs/alloy-prototyping#/) with projects that have Sentiment Sensor enabled. Create a free [Alloy](https://alloy.app/) account to speed up your prototype design and validation. [Learn more](https://usersnap.com/integrations/alloy-ai) ## Welcome to a complete ✨new way✨ of managing product cycles! *Published 2025-10-23* Never manually **label feedback** again thanks to AI. Always have a **hypothesis** to lead discussions. Easily align on **opportunities** with priority scores. It’s a makeover for you as much as it’s ours! ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/8e8a4f9d-5032-48e1-b45a-dae0db638cda_copy-of-launch-video-for-in-app_a885f228-989e-4649-a8d5-a781267923d8.gif?etag=6316af5e39dd7799274de9af42503f63) Truly centralizing user discovery to delivery, the guidance you need to make smart decisions. 🔎 **Discover**: spot trends and urgent topics 📊 **Analyze**: unique AI processing for reliability of hypotheses and solutions recommendation 🚀 **Act**: new opportunity board + scoring system 💙 **Engage**: create segments for more meaningful user interactions [Read more on why this change](https://usersnap.com/blog/why-usersnap/) ## New Filters: Segment & Date *Published 2025-09-11* ✅ You can now filter by segment and date directly in your feedback list. ✅ In the Insights tab, you can also filter results by segments for a more focused view. ✅ This makes it easier to zero in on the most relevant feedback and insights for your team. ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/cea0fc26-e3c1-4bb1-a078-81bffda5998c_individual-promo-2_7269b72c-3fb4-40b3-81bf-0db53f1b8cbe.jpg?etag=78ee3aceea229dafb74995c92c8f2600) [Learn more](https://help.usersnap.com/docs/feedback-restored) ## 🎯 New: Improved, Smarter Targeting *Published 2025-05-21* **Multiple criteria targeting**: You can build precise audiences by layering multiple conditions such as plan, location, and behavior directly within the widget settings. **Segment targeting**: use your user lists to target specific audiences. Group users by labels, custom attributes, and other properties to deliver more relevant surveys. ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/d29987cf-21ec-441c-a942-0705af6c895c_16-2_823b1ea1-5e23-4840-8db5-596c332bd131.png?etag=8e651dcefd3d8a38d44837696f221888) [Learn more](https://help.usersnap.com/docs/display-the-feedback-button-widgets#/) ## Inside Winning ICP Strategies with Leah Tharin 🏆 *Published 2025-05-06* ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/ae3e38b9-69d3-4454-9b10-c99432176c4c_leah-tharin-icp-1_1c8a71f1-03df-4bfb-8523-cfcd935784b9.jpg?etag=387aa4998cfc6662dcae1f66e6b1d22f) **What does her template series help you do?** ✅ Collect foundational data ✅ Use expert-led interview questions ✅ Adapt and refine your ICP [Check out Leah's templates](https://app.usersnap.com/?_gl=1*gv75y2*_gcl_aw*R0NMLjE3NDQ3OTczODAuQ2p3S0NBand3ZTJfQmhCRUVpd0FNMUk3c1U4QVBtN2FBelo5OV9VckpvVksxT2RaSXdreEhXa2Fzd0oxRHU1TUh1X1ZFY2M4RDVCeXJob0NFV1VRQXZEX0J3RQ..*_gcl_au*MTY1NzQ1MzgyOC4xNzQzMTY1MDA0#/templates?spaceId=3c01d3f3-ad53-4b05-bd2b-faf521c6d02c&initialTemplateCategoryType=ALL_PROJECTS) ## Upcoming webinar *Published 2024-12-10* **Skill up time to enhance delivery impact 🙌** Improve awareness & adoption of product changes by following these 3 messaging examples. Join us live so we can answer your questions! ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/3cd0f30c-d3b1-4023-8a89-2f05575fa11a_skill-up-webinar-12th-dec-5pm-cet_e0b66bf8-efe5-4f7c-ab3e-c38da3586167.png?etag=dbf0c8fcd64e5f3782c55b719455da5f) 📅 Date: Thursday 12th December 🕐 Time: 5pm CET / 11am EST Invite your marketing folks to join as well. [Sign me up](https://us02web.zoom.us/webinar/register/WN_mSmdupU8Q0e0mOjaF0zHYA#/registration) ## 📣 New! Boost user engagement for product updates with Announcements *Published 2024-11-12* Easily create visually appealing pop-ups and keep a changelog of product announcements, all within your familiar platform 😍 ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/353b1739-d18f-4863-b9e3-52b5f83db404_banner-3-1_73d5854d-9472-4db4-af4c-8d4579bd82e6.png?etag=87934060b40fc4d44ee5fd794ea5135c) Connect it with the Feedback Menu, and enable the notification badge to draw user attention. [Watch the video](https://youtu.be/3Zk4nx4wIsI) [Read how to set it up](https://help.usersnap.com/docs/announcementschangelog), or watch this video. [Learn more about the features](https://usersnap.com/features/product-changelog-software) ## 🎨 Customize branding for your feature voting or ticketing board *Published 2024-10-22* Leverage voting data to guide your team’s strategic priorities effectively with the new style customization options for your public board! And eliminate external communication tools with the personal limited view as the ticket status tracking portal for each user. ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/e604a674-9085-4e02-824f-5956e4721a1d_copy-of-board-customization_a44b3d0c-6f10-4847-9548-947a07781913.gif?etag=b8f443dc176a4a849e3cb3b7750eb97f) [Set it up today](https://help.usersnap.com/docs/public-portal-for-your-guest-users) ## Conditional logic for survey questions *Published 2024-09-24* Now, you can tailor the survey experience according to each user's past responses, delivering a personalized journey that effectively leads them through the survey. * [align=left]**Ask targeted questions** that are relevant to specific segments based on user responses. * [align=left]**Minimize frustration** by avoiding irrelevant questions for users. * [align=left]**Gain valuable insights** to enhance the effectiveness of your analysis. [Watch the video](https://usersnapat.wistia.com/medias/qbrlkyim9w) [Learn more](https://help.usersnap.com/docs/survey) ## Linear 2-way sync integration is here! *Published 2024-09-24* Send feature ideas, issues, and feedback that can help your team build with more insights and accuracy to Linear, with synchronized workflow statuses! See how it works: [Watch the video](https://usersnapat.wistia.com/medias/h43fpy7c62) [Learn more about Linear](https://help.usersnap.com/docs/linear) ## CSV export simplifies data analysis 📊 *Published 2024-09-24* We’ve enhanced the CSV export feature to make your feedback data more user-friendly. With a more organized column structure, exporting and analyzing feedback from your projects is now easier than ever. * [align=left]Segment feedback data based on labels, user data and custom data * [align=left]Export feedback data to your CRM * [align=left]Correlate NPS and CSAT scores with additional relevant data * [align=left]Connect more than one CSV file to enrich your data [Watch the video](https://youtu.be/3fOywqP_4Uw) [Learn more](https://help.usersnap.com/docs/export-your-project#the-csv-export-that-works-smarter) ## Reveal more user context for every feedback, automatically 🔍 *Published 2024-09-24* Pass your application’s user & custom data along with each incoming feedback. Know the segment, tech environment, and complete story of your users! For example, their app version, subscription type, etc. You will also **unlock new segmentation possibilities** for the popup widgets and surveys! In Target > Audience, simply use the user attributes you have defined to display to and collect from specific segments. A small addition to your code snippet goes a long way to enrich feedback! [Watch the video](https://www.youtube.com/watch?v=f9BF42Zkpyg) ## Create your workflows in kanban view *Published 2024-09-24* Keep moving forward your collected feedback, ideas, and issues with **fully customizable status fields**. Easily manage testing workflows and improvement pipelines with the Kanban view. Auto 2-way sync custom statuses with Jira and Azure DevOps, so that your development sprints and feedback center are in harmony! ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/911e4e30-0000-4c5c-a11d-172899636ee8_custom-workflows_ebcff43c-258c-4ebb-8507-3b609ca9b583.gif?etag=64a10d5310990bf0e683937091d2a6eb) [Watch demo use case video](https://www.youtube.com/watch?v=YsXqr_sP6iM) ## New integrations: Monday, ClickUp, Basecamp, Teamwork & more! *Published 2024-09-24* ![](https://resources.usersnap.com/company/06893e40-7805-4018-aa74-27397b6d674d/widget_config/1e7267d9-4089-45be-8a95-5627ce17fe2e_new-integrations-monday-clickup-basecamp-etc_483d6ed6-4982-47fa-8119-e0503715cfd2.jpeg?etag=5291182635d50cf04f890cd1a8b1a31b) Enable your team to be more customer-centric by connecting customer feedback to your daily software. Share feedback and manage collaboration with ease. [Learn more](https://usersnap.com/integrations) ## Polls to interact with users *Published 2024-09-16* A wide variety of micro research surveys can now be created with the multi-choice poll field! You can ask users to vote on the most important aspect to improve, or measure level of agree/disagree with a customized scale. Here are 9 great ideas to help you get started! [Watch the video](https://www.youtube.com/watch?v=OfOo5R9C0r0) [Learn more about microsurveys](https://usersnap.com/l/customer-feedback-survey) ## 🎙️ Audio recording for video feedback *Published 2024-09-16* You can now literately hear the "voice of customers" along with the screen recording feedback capture of user experiences👂 Users simply need to enable the microphone in browser to record audio for the feedback! [Watch the video](https://www.youtube.com/watch?v=G3G8ebcQNHo) [Explore video feedback](https://usersnap.com/l/screen-recording)